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Terms And Conditions

This website is owned and operated by company trading as Junkmail Pty Ltd (ACN 610 962 135). In these Terms and Conditions, we call ourselves “we,” “us” and refer to our rights and obligations as “ours.” We call you, our website viewer or customer “you.”

In using this website and purchasing any underwear from us, you agree to be bound by the terms and conditions set out below.

This website is intended for use by people residing in Australia. The statements made available on this Website do not apply outside Australia.

By purchasing a subscription from Junkmail, you authorise Junkmail to charge your bank account or nominated credit or debit card the agreed price whenever it is due in exchange for the requested amount of underwear until your subscription is cancelled in accordance with the Terms and Conditions.

From time to time, Junkmail may offer promo codes which may apply to any, or certain specified purchases made through the Website. Each Promo Code will be subject to specific terms & conditions specified at the time the promo code is issued (including the length of time to use the code) in addition to those mentioned in these Terms.

Unless otherwise expressly stated, all promotions and discounts are redeemable against the full purchase prices.

Junkmail reserves the right to end any promotion early.

Time for payment
Your credit or debit card will be charged the agreed price as soon as you sign up with Junkmail. Any subsequent payments will be made by charging your credit or debit card the agreed price on the agreed schedule. Each charge will be in the exact timeframe specified. For example, if you choose delivery every 3 months, the second charge will be exactly 3 months after the first.

Original customers were set up to be charged on the 25th day of the month before your next pack is due, and they will remain on this schedule. If you'd like to know whether you're one of these customers, please contact us at

Shipping dates
Your first order will be shipped once your payment has cleared. Any subsequent orders will be shipped depending on your delivery schedule, and subject to your payment clearing.

Shipping method
All Junkmail underwear is sent free of charge to anywhere in Australia via Australia Post’s regular, unregistered post. Please note that your underwear will not be tracked, and remember to be patient with Australia Post (check out the Australia Post website for standard delivery times to your area).

Junkmail is not liable for any delayed deliveries or orders being lost in transit, however, please contact if you think something is missing and we will of course, do everything we can to help you out.

Returns and exchanges
Due to various reasons, Junkmail cannot accept returns or exchanges. Junkmail will however refund you in the event your order is faulty.

We will refund up to one pair purchased the full amount, whether that's bought as an individual pair or a subscription pair. 

If there is an issue with your order, please contact to let us know and it is at Junkmail’s discretion how it is handled from there.

Suspending your subscription
If for any reason you would like to suspend your subscription, you can login to your account and click on the Suspend button. Your account will be suspended until you choose to re-activate it.

All details will remain the same when re-activated, unless Junkmail is notified through your account or via email.

If you need to cancel your subscription for any reason, we're happy to assist. You can cancel when logging into My Account. Cancellation will be processed immediately and cancellation is final. If you have paid for a further subscription round, this will be delivered.

Pricing and modifications to pricing
Unless otherwise stated, all prices quoted are in Australian dollars and where applicable, inclusive of goods and services tax (GST).

Junkmail reserves the right to change prices for products at any time, but will provide 14 days’ notice of any proposed price increase before it takes effect. Subscriptions will re-bill at the agreed price and frequency until cancelled.

Payment is required for order to be processed, and Junkmail reserves the right to not send product until the payment has cleared.

Uses of the website     

You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website.

A breach or violation of any of the Terms will result in an immediate termination of your Services. We may also report any breach to the relevant law enforcement authorities and disclose your identity to them.

If, at Our request, You send certain specific submissions (for example contest entries) or without a request from us You send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, Comments), You agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any Comments that You forward to Us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms.

You agree that Your comments will not violate any right of any third-party, including copyright, trade mark, privacy, personality or other personal or proprietary right. You further agree that Your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by You or any third-party.

You may link to our home page, provided You do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by You.

This Website must not be framed on any other site, nor may You create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

Intellectual Property

The intellectual property rights in all software and content made available to You on or through this Website remains the property of Junkmail and are protected by trade mark, copyright laws and treaties around the world. All such rights are reserved by Junkmail.

You may store, print and display the content supplied solely for Your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to You or which appears on this Website nor may You use any such content in connection with any business or commercial enterprise.

JUNKMAIL is a trade mark belonging to Junkmail. No licence or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colourably similar without the written permission of Junkmail.

Products and availability

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policies applicable to that Product. The inclusion of any products on this Website at a particular time does not imply or warrant that these Products or services will be available at any time. We will endeavour to include a statement on the Website when we aware that a particular Product is out of stock, but we are under no obligation to do so. We reserve the right to notify you that Products for which you placed orders have become unavailable. In the event that you order a Product from the Website and we later inform you that we no longer stock the Product you had originally ordered: (a) we will not charge you for the Product that we have not supplied to you; (b) we will contact you to discuss whether we are able to provide you with a substitute Product; and (c) except as required by law (including the Australian Consumer Law), we will not be liable to you for any resulting loss).

We have made every effort to display as accurately as possible the colours and images of our Products. We cannot guarantee that your computer monitor’s display of any colour will be accurate. We reserve the right, but are not obligated, to limit the sales of our Products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any Products or services that we offer. All descriptions of Products or Product pricing are subject to change at any time without notice, at Junkmail’s sole discretion. We reserve the right to discontinue any Product at any time.

Changes to personal information
You agree to provide accurate, current, and complete information as required for your subscription.

Junkmail cannot be held liable for any incorrect, delayed or missing deliveries as a result of your failure to provide accurate and current shipping information.

Junkmail reserves the right to refuse further sales to you if you provide false, inaccurate or incomplete information.


Refer-a-friend discounts are only offered when the referrer is a different person to the person being referred. Junkmail reserves the right to refuse any refer-a-friend discount.