Free shipping and money-back guarantee
Free shipping and money-back guarantee
Junkmail Undies
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FAQS

Can I change a subscription package?

Yep, absolutely.  If you want to change your size, your style, or the colours of the underwear you receive, just log in to your account, and the button you need will be right there. 

Do you offer returns?

Since we are 100% confident you’ll like our product, we have a 100% money-back guarantee on all subscription packages, and one-off purchases. If you don’t like them, just shoot us an email and we’ll refund the money up. You can even keep the undies you put on, we certainly don’t want them.

We only offer refunds on the first pair of an order. Soooooo, if you don't believe the reviews or don't want to risk it to get the biscuit; we recommend trying one pair first and adding more once you've worn them.

Do you charge for delivery?

Don’t be ridiculous!! As you may be able to tell with our pricing, we're not and electricity company trying to hide stuff. What you see through the store is exactly what you get. 

Can I cancel my subscription?

Sure, cancel any time. We won’t take it personally. Well maybe we will a touch, but don't worry about our feelings.

When will I get my undies?

We post (with Australia Post) within the first 24 hours of payment. If you subscribe, we'll charge on the monthly schedule of your choice. If you order for delivery every 3 months on the 14th of the April, your second package will be charged and sent on the 14th of July.

All our original customers were moved to a schedule to receive their packages on the first of the month, so they will continue this until they cancel.

When will my credit card be charged?

We take the first payment as soon as you order with Junkmail. Subscription orders will be taken on the same day of the month in the future.

What if I have enough undies for the month?

You can change your subscription at any time to receive underwear more (or less) frequently. You can even put it on hold until you decide you’re ready to start up again.

I'm worried about my security with online purchases.

That’s technically not a question, but not to worry. We use Stripe and PayPal to act as a gateway so we do not store your credit card information. We also have all the latest SSL certificates and internet security so you can sleep at night know you’ll only be charged when you get excellent product in return.

Do you ship outside Australia?

Not yet, but if you’re overseas and interested in joining Junkmail, please get in touch with us at info@junkmailundies.com.au. We’d still love to meet you and see if Junkmail would be worthwhile in your country.